Telecalling Team Leader

A Loan Department Team Leader manages a team of loan officers, ensuring loan applications are processed efficiently, accurately, and in compliance with regulations. Key responsibilities include setting and tracking performance goals, providing training and coaching, resolving complex customer issues, fostering positive team environments, collaborating with other departments, and ensuring overall team productivity and customer satisfaction throughout the loan lifecycle. 

Key Responsibilities

• Team Management & Performance:

  • Lead, guide, and motivate a team of loan officers to achieve business and performance targets. 

  • Monitor team performance, provide constructive feedback, and conduct regular reviews. 

  • Identify training needs and conduct coaching sessions to develop team members' skills. 

• Loan Process & Compliance:

  • Oversee the efficient and compliant processing of loan applications from submission to disbursement. 

  • Ensure adherence to all relevant banking regulations, internal policies, and KYC (Know Your Customer) standards. 

  • Analyze market trends and team performance to optimize the lending process. 

• Customer & Relationship Management:

  • Ensure high levels of customer satisfaction by resolving escalated queries and providing support. 

  • Maintain positive relationships with customers, internal departments (like credit and operations), and external partners. 

• Strategic Planning & Operations:

  • Contribute to strategic planning and the implementation of new products or initiatives. 

  • Manage workflow and daily operations to ensure a productive team environment. 

  • Minimize fraudulent or risky proposals to protect the institution. 

Required Skills & Qualifications

• Leadership: Proven ability to lead, motivate, and develop a team. 

• Technical Skills: Proficiency in loan origination systems, credit analysis software, and CRM systems. 

• Communication: Excellent verbal and written communication skills. 

• Industry Knowledge: Deep understanding of loan products, lending regulations, credit risk assessment, and financial markets. 

• Problem-Solving: Strong analytical and problem-solving skills to address challenges and improve processes. 

• Education: Bachelor's degree in Finance, Business Administration, or a related field is often preferred. 

• Experience: Minimum of 5 years of experience in loan processing, underwriting, or a related lending role, with prior supervisory experience being a plus. 

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 2 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., FINWIZZ FINANCIAL SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 1 Telecalling Team Leader at FINWIZZ FINANCIAL SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.