Telesales Telecalling Team Leader

15,000 - 40,000 /month

Expert Solutions 4 Non Profit Llp

Netaji Subhash Place, Delhi

2 - 4 years Experience in Telesales / Telemarketing

5 Openings

Full Time

Skills Required

Computer Knowledge

Lead Generation

Wiring

Communication Skill

Job Highlights

Sales Type: BPO

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Lead, mentor, and supervise a team of Customer Support Executives.

• Manage customer queries related to Bajaj OD and Personal Loan products.

• Monitor daily team productivity and ensure achievement of assigned KPIs.

• Conduct regular team briefings, coaching sessions, and performance reviews.

• Ensure adherence to company policies, compliance guidelines, and process SOPs.

• Handle customer escalations and provide timely resolutions.

• Coordinate with internal departments for smooth processing of customer requests.

• Maintain high standards of customer satisfaction and service quality.

• Prepare and share daily, weekly, and monthly MIS reports.

• Identify process improvement opportunities and implement corrective actions.

• Train new team members on product knowledge, CRM usage, and customer handling techniques.

• Monitor call quality and provide constructive feedback for continuous improvement.

Required Skills

• Strong leadership and people management skills.

• Excellent verbal and written communication skills.

• In-depth knowledge of Bajaj Overdraft and Personal Loan processes.

• Good understanding of loan documentation and eligibility parameters.

• Ability to manage customer escalations professionally.

• Strong analytical and problem-solving abilities.

• Proficiency in CRM software, Microsoft Excel, and reporting tools.

• Ability to work in a target-driven and fast-paced environment.

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 2 - 4 years of experience.

More about this Telesales Telecalling Team Leader job

What skills and experience do you need for this Telesales Telecalling Team Leader job?
Ans : To apply for this Telesales Telecalling Team Leader job, candidates should have skills like Computer Knowledge, Lead Generation, Wiring, Communication Skill along with 2-4 years of experience.
What salary is offered for this Telesales Telecalling Team Leader job?
Ans : The salary for this Telesales Telecalling Team Leader job ranges between ₹15,000-₹40,000 per month.
What shift and timings does this job follow?
Ans : This Telesales Telecalling Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Netaji Subhash Place, Delhi.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Telesales Telecalling Team Leader job is open for both male and female candidates.
What does the role of Telesales Telecalling Team Leader involve?
Ans : As a Telesales Telecalling Team Leader, your work will involve skills like Computer Knowledge, Lead Generation, Wiring, Communication Skill. This role is part of Telesales / Telemarketing category.
Where is this job located?
Ans : This Telesales Telecalling Team Leader job is located in Netaji Subhash Place, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Lead Generation, Wiring, Communication Skill along with 2-4 years of experience is ideal for this Telesales Telecalling Team Leader job.
Why should you apply for this Telesales Telecalling Team Leader job?
Ans : This Telesales Telecalling Team Leader job offers a salary between ₹15,000-₹40,000 per month. This is a Full Time opportunity and has 5 openings available.