Telecalling Team Leader

Job Summary:

We are looking for a proactive and results-driven Telecaller Team Leader to lead and manage a team of telecallers. The ideal candidate will be responsible for supervising day-to-day operations, guiding the team to meet sales or service targets, maintaining quality standards, and ensuring high levels of customer satisfaction.

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Key Responsibilities:

• Supervise and manage a team of telecallers to ensure effective performance and target achievement.

• Allocate daily tasks, monitor productivity, and track KPIs (calls made, leads generated, conversions, etc.).

• Train and mentor team members in communication, product knowledge, and customer handling skills.

• Review and evaluate calls for quality assurance and provide feedback for improvement.

• Handle escalated calls or customer complaints as needed.

• Generate and analyze daily, weekly, and monthly performance reports.

• Motivate the team to achieve targets and maintain a positive work environment.

• Collaborate with management to implement strategic initiatives and improve processes.

• Ensure compliance with company policies, call scripts, and telemarketing regulations.

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Required Skills & Qualifications:

• Bachelor’s degree in any field (preferred, but not mandatory).

• Proven experience as a telecaller or in a similar telesales/customer service role.

• Minimum 1–2 years of experience in a team leader or supervisory role.

• Excellent verbal communication and interpersonal skills.

• Strong leadership, coaching, and conflict-resolution abilities.

• Ability to work under pressure and meet performance targets.

• Proficiency in MS Office.

Key Performance Indicators (KPIs):

• Number of calls made by the team

• Lead conversion rate

• Customer satisfaction scores

• Call quality scores

• Team attendance and punctuality

• Achievement of sales or service targets

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 6+ years Experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹35000 per month + Incentives that depends on your interview. It's a Full Time job in Ludhiana.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., DIGITAL EXPERTZ.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 1 Telecalling Team Leader at DIGITAL EXPERTZ
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.