Job Overview:We are looking for an experienced and result-oriented Tele Calling Operations Head – Admissions who can build, train, manage, and scale a high-performing tele-sales team for college admissions. The role requires strong leadership, system-driven thinking, and hands-on experience with tele-calling software, reporting, and performance analysis to improve admission conversions.🎯 Key Responsibilities:Team Management & LeadershipHandle and lead a team of 10 tele-callers focused on student admissionsEnsure discipline, productivity, and performance consistency across the teamConduct regular team reviews, motivation sessions, and performance counselingTraining & ImplementationTrain tele-callers on admission counselling, objection handling, follow-ups, and conversion techniquesImplement structured calling scripts and SOPsProvide continuous coaching for better call quality and conversion ratiosTele Calling Software & OperationsManage and implement software-based tele-calling systemsEnsure proper call logging, recordings, follow-ups, and CRM usageMonitor call quality, talk time, connectivity, and lead statusLead & Data ManagementManage lead/data distribution among team membersEnsure proper utilization of leads without duplication or misuseTrack lead lifecycle from first call to final admissionReporting & Performance AnalysisPrepare and review daily, weekly, and monthly reportsAnalyze team performance, conversion ratios, and individual productivityIdentify gaps and implement corrective strategies for better outputAdmission Conversion FocusWork closely with the management and admission departmentDevelop strategies to improve enquiry-to-admission conversionEnsure timely follow-ups during peak admission seasons✅ Required Skills & Experience:Minimum 3+ years of experience in tele-sales / admission sales / call center operationsProven experience in handling a team of 8–15 tele-callersStrong knowledge of tele-calling software, CRM, and reporting systemsExcellent communication, leadership, and analytical skillsExperience in college admissions or education sector will be a strong advantage💼 What We Are Looking For:Strong operational mindsetResult-driven and process-oriented professionalAbility to train, monitor, and scale a sales teamSomeone who can take ownership of admission tele-calling output
Other Details
- It is a Full Time Telesales / Telemarketing job for candidates with 3 - 5 years of experience.
More about this Telecalling Team Leader job
What is the eligibility criteria to apply for this Telecalling Team Leader job?
Ans: The candidate should be All Education levels and above with 3 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Patna.
How many working days are there for this Telecalling Team Leader job?
Ans: This Telecalling Team Leader job will have 6 working days.
Are there any charges applicable while applying or joining this Telecalling Team Leader job?
Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., Chaitanya College Of Management & Technology.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Telecalling Team Leader role?
Ans: There is an immediate opening of 1 Telecalling Team Leader at Chaitanya College Of Management & Technology
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
What are the timings of this Telecalling Team Leader job?
Ans: This Telecalling Team Leader job has Day Shift.
Candidates can call HR for more info.
A Naukri Group company
LoginHire Local Staff
25,000 - 35,000 /month
Chaitanya College Of Management & Technology
Kankarbagh, Patna
3 - 5 years Experience in Telesales / Telemarketing
Full Time
