Telecalling Team Leader

20,000 - 30,000 /month

Aye Finance Limited

Sector 44 Gurgaon, Gurgaon

3 - 6+ years Experience in Telesales / Telemarketing

1 Opening

Full Time

Skills Required

Domestic Calling

Outbound/Cold Calling

Job Highlights

Sales Type: Loan/ Credit Card

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Job Description – Customer Service Team Lead

Position: Customer Service Team Lead

Department: Customer Service

Location: Gurgaon- Sector 44

Company : Aye Finance Limited

About the Role

We are looking for a dynamic and customer-focused Customer Service Team Lead to lead our customer support team. The ideal candidate will be responsible for ensuring exceptional customer experience, managing day-to-day team operations, driving service excellence, and achieving defined service levels. The role requires strong leadership skills, process orientation, and experience in financial services, preferably within an NBFC or banking environment.

Key Responsibilities

- Lead, mentor, and motivate a team of Customer Service Executives to deliver exceptional customer service.

- Monitor daily team performance against KPIs such as SLA adherence, productivity, quality, turnaround time, and customer satisfaction.

- Ensure adherence to company policies, RBI guidelines, compliance standards, and internal processes.

- Conduct regular team huddles, coaching sessions, and performance reviews.

- Coordinate with Sales, Credit, Collections, Operations, and other internal stakeholders for effective query resolution.

Eligibility Criteria

- Graduate in any discipline.

- 4–7 years of experience in Customer Service, with at least 2 years in a Team Lead role.

- Prior experience in NBFC, Banking, FinTech, or Business Loan operations is highly preferred.

- Strong understanding of customer lifecycle and loan servicing processes.

Why Join Us?

- Opportunity to work with a fast-growing NBFC.

- Collaborative and performance-driven work environment.

- Career growth and leadership development opportunities.

- Competitive compensation and employee bene

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 3 - 6+ years Experience.

More about this Telecalling Team Leader job

What are the eligibility criteria for this Telecalling Team Leader job?
Ans : Candidates should have a Graduate and above qualification with 3-7 years of experience and skills like Domestic Calling, Outbound/Cold Calling for this Telecalling Team Leader job offered by Aye Finance Limited in Sector 44 Gurgaon, Gurgaon.
What salary is offered for this Telecalling Team Leader job?
Ans : The salary for this Telecalling Team Leader job ranges between ₹20,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Telecalling Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 44 Gurgaon, Gurgaon.
How many vacancies are there for this Telecalling Team Leader job?
Ans : There is 1 vacancy for this Telecalling Team Leader role.
Is this job open for all genders?
Ans : Yes, this Telecalling Team Leader job is open for both male and female candidates.
What does the role of Telecalling Team Leader involve?
Ans : As a Telecalling Team Leader, your work will involve skills like Domestic Calling, Outbound/Cold Calling. This role is part of Telesales / Telemarketing category.
What is the job location for this position?
Ans : The job location for this Telecalling Team Leader position is Sector 44 Gurgaon, Gurgaon.
Who is the right fit for this Telecalling Team Leader job?
Ans : A candidate having skills like Domestic Calling, Outbound/Cold Calling with 3-7 years of experience is the right fit for this Telecalling Team Leader job.
What makes this Telecalling Team Leader job a good opportunity?
Ans : This Telecalling Team Leader job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 1 openings.