Telecalling Team Leader

Lifechart is India’s first Gut health tech Ayurveda brand, building an alternate healthcare ecosystem, to reach masses of Bharat at an affordable price. We have a vision to transform patient experience in the underserved markets by bridging the gap that exists in healthcare. We are proud to connect our customers to Ayurveda doctors instantly within 60 secs, there are more than 500+ doctors serving patients 24•7 on our platform. We are building a full stack Alternate wellness ecosystem for Rural Bharat tier 2 & 3 cities where we handheld patients right from discovery to recovery of disease.

Our vision is to create an Instant, Affordable & Accessible platform where customers get everything related to Alternative wellness by one stop solution right from diagnose to specially curated care management programme by our specialist ayurvedic doctors & herbal commerce where customers could find genuine Lifechart herbal products, Nutraceuticals, supplements & naturopathic medicine. We have been awarded the 2nd best health tech startup by NSDC, Best Ayush startup by Silicon India in past.

JOB OVERVIEW

As the Team Lead Sales, you will be responsible for leading and driving a large tele calling-based account management team of over 70 members. Your role will focus on improving the conversion funnel to enhance efficiency, Collaboration with the business head and sales development lead to enhance the overall process will be a key aspect of your responsibilities.

Must-Have Specifications:

Tele Sales Operations Experience: Strong background in tele sales operations with a proven track record of driving results. Call center Operations experience
Team Management : Experience managing a tele sales team of 40+ members.
Attention to Detail : Ability to delve into details and work closely with agents if necessary to ensure operational excellence.
Sales Management: Proficiency in managing inside sales or outbound sales teams.
Revenue Generation : Demonstrated experience in generating revenue exceeding 5-6 Cr.
Data Analysis : Strong analytical skills with a deep understanding of funnel and conversion improvement methods.

Success Parameters:
Generate yearly revenue of 5-6+ crores.
Effective people management style with strong leadership skills.

Roles and Responsibilities:

- Lead and motivate a large tele calling-based account management team to achieve sales targets.
- Implement strategies to improve the conversion funnel and enhance process efficiency.
- Take ownership of completing the monthly targets.
- Develop and lead city and micro market-specific teams to drive performance.
- Collaborate with stakeholders to identify areas for process improvement and implement solutions.
- Manage performance and conduct regular reviews to ensure targets are met.
- Utilize data analysis to track sales productivity and optimize lead funnel management.

Metrics to Track:
Sales productivity metrics.
Lead funnel management effectiveness.

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 5 years of experience.