Telecalling Supervisor

21,000 - 25,000 /month

B.s.alliance Private Limited

C-Scheme, Jaipur

1 - 3 years Experience in Telesales / Telemarketing

2 Openings

Full Time

Skills Required

Outbound/Cold Calling

Wiring

MS Excel

Domestic Calling

Computer Knowledge

Job Highlights

Languages: Hindi

Graduate and above

Males Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are seeking an experienced and target-driven Loan Collection Supervisor to lead and manage a team of collection executives. The role involves overseeing collection activities, ensuring recovery targets are met, and maintaining high standards of customer handling and compliance.

Key Responsibilities:

Manage and supervise a team of collection executives (telecallers/field agents).

Allocate portfolios and monitor daily collection performance.

Ensure achievement of monthly recovery targets.

Guide team members on effective collection strategies and negotiation skills.

Monitor calls and field activities to ensure quality and compliance.

Handle escalated cases and support team in complex recoveries.

Prepare daily, weekly, and monthly performance reports.

Ensure adherence to company policies and regulatory guidelines.

Coordinate with internal departments for dispute resolution.

Required Skills:

Strong leadership and team management skills.

Excellent communication and negotiation abilities.

Good knowledge of collection processes and delinquency management.

Ability to work under pressure and meet targets.

Proficiency in MS Excel and reporting tools.

Eligibility Criteria:

Minimum Graduate.

2+ years of experience in loan collections, with at least 1 year in a supervisory role.

Experience in NBFC, Bank, or Collection Agency preferred.

Preferred Candidate Profile:

Experience handling bucket collections (1–180+ DPD / write-off cases).

Strong problem-solving and decision-making skills.

Ability to motivate and drive team performance.

Salary & Benefits:

Competitive salary + Incentives

Team performance bonus

Career growth opportunities

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Telecalling Supervisor job

What skills and experience do you need for this Telecalling Supervisor job?
Ans : To apply for this Telecalling Supervisor job, candidates should have skills like Outbound/Cold Calling, Wiring, MS Excel, Domestic Calling, Computer Knowledge along with 1-3 years of experience.
What salary is offered for this Telecalling Supervisor job?
Ans : The salary for this Telecalling Supervisor job ranges between ₹21,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Telecalling Supervisor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in C-Scheme, Jaipur.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-3 years of experience can apply for this Telecalling Supervisor job. Only male candidates can apply.
What does the role of Telecalling Supervisor involve?
Ans : As a Telecalling Supervisor, your work will involve skills like Outbound/Cold Calling, Wiring, MS Excel, Domestic Calling, Computer Knowledge. This role is part of Telesales / Telemarketing category.
Where is this job located?
Ans : This Telecalling Supervisor job is located in C-Scheme, Jaipur.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Outbound/Cold Calling, Wiring, MS Excel, Domestic Calling, Computer Knowledge along with 1-3 years of experience is ideal for this Telecalling Supervisor job.
Why should you apply for this Telecalling Supervisor job?
Ans : This Telecalling Supervisor job offers a salary between ₹21,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.