Key Responsibilities:
Outbound Calls: Making calls to potential customers to introduce products, explain features and benefits, and generate interest.
Inbound Calls: Handling incoming calls from customers, addressing inquiries, complaints, and providing support.
Lead Generation and Sales: Persuading potential customers to make purchases or schedule appointments.
Customer Relationship Management: Maintaining accurate records of interactions, following up with leads, and ensuring customer satisfaction.
Product Knowledge: Staying informed about product features, benefits, and pricing to effectively communicate with customers.
Meeting Targets: Achieving sales quotas or other performance goals set by the company.
Communication and Interpersonal Skills: Effectively communicating with customers, building rapport, and handling objections.
Technical Skills: Using CRM systems, basic computer applications, maintaining google customers and call logs.
Skills and Requirements:
Excellent Communication Skills: Clear, concise, and persuasive verbal communication.
Active Listening: Paying attention to customer needs and concerns.
Persuasion and Negotiation: Influencing customer decisions and handling objections effectively.
Customer Service Orientation: Providing excellent support and building positive relationships.
Time Management: Managing high call volumes and meeting deadlines.
Technical Proficiency: Familiarity with CRM systems and basic computer applications.
Problem-Solving Skills: Addressing customer issues and finding solutions.
Persistence and Patience: Handling rejections and maintaining a positive attitude.