Telecalling Executive

Job Summary:

We are seeking a highly motivated and articulate Telecalling Executive to join our vibrant sales team at Sujanil's. The successful candidate will be the primary point of contact for engaging with potential and existing customers, promoting our diverse range of health and hygiene products, generating leads, and contributing significantly to our sales targets. This role requires excellent communication skills, a passion for FMCG products, and a customer-centric approach.

Key Responsibilities:

1. Outbound Calling:

   • Make outbound calls to potential leads (B2C or B2B, depending on your target audience) from provided databases and generated lists.

   • Initiate conversations with prospects to understand their needs, preferences, and potential interest in our products.

   • Introduce and effectively explain the features, benefits, and unique selling propositions of our product range.

2. Lead Generation & Qualification:

   • Identify and qualify new sales opportunities through proactive telephonic engagement.

   • Gather essential customer information, update CRM systems, and categorize leads for further action by the sales team.

   • Schedule appointments or follow-up calls for the field sales team or senior executives as required.

3. Customer Engagement & Relationship Building:

   • Build rapport and maintain positive relationships with existing customers to encourage repeat purchases and gather feedback.

   • Address customer inquiries, provide accurate product information, and resolve basic issues or concerns in a professional and timely manner.

   • Ensure a high level of customer satisfaction through excellent service.

4. Sales & Target Achievement:

   • Work towards achieving daily, weekly, and monthly call and sales targets.

   • Persuade customers to place orders or try new products through effective sales pitches and objection handling.

   • Assist in converting leads into confirmed sales.

5. Data Management & Reporting:

   • Maintain accurate and detailed records of all customer interactions, calls, and sales activities in the CRM system.

   • Prepare and submit daily/weekly reports on call metrics, lead conversion, and sales performance.

6. Product Knowledge & Market Awareness:

   • Continuously learn about our products, including ingredients, uses, and any special promotions.

   • Stay updated on market trends in the industry and competitor offerings to better position our products.

Qualifications & Skills:

• Education: Graduate in any discipline. (A background in Hospitality, Food Technology, or Marketing is a plus).

• Experience:

  • Fresher or 2 years of experience in telecalling, telesales, customer service, or a similar role, preferably within the FMCG or Food & Beverage industry.

• Communication Skills:

  • Excellent verbal communication skills in Hindi and Marathi are mandatory.

  • Good proficiency in English is highly desirable.

  • Clear diction, active listening, and strong persuasive abilities.

• Customer Focus: A genuine passion for helping customers and building positive relationships.

• Sales Acumen: Basic understanding of sales principles and customer service practices.

• Technical Skills:

  • Basic computer proficiency (MS Office - Word, Excel).

  • Familiarity with CRM software is a strong advantage.

• Personal Attributes:

  • Positive attitude, resilient, and ability to handle rejection professionally.

  • Self-motivated, target-driven, and results-oriented.

  • Strong interpersonal and negotiation skills.

  • Ability to work independently and as part of a team.

  • Good organizational and time management skills.

What We Offer:

• Competitive salary and attractive incentive structure.

• Opportunity to work with a growing brand in the exciting Heatlh and hygiene industry.

• Training and professional development opportunities.

• A supportive and dynamic work environment.

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 6 years of experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹22000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., SUJANIL CHENMO INDUSTRIES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 2 Telecalling Executive at SUJANIL CHENMO INDUSTRIES
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.