1. Defaulters se contact karna
Phone calls, emails ya field visits ke through borrowers se baat karna
Unhe due amount aur payment deadlines ke baare mein batana
2. Payment follow-up
Regular follow-up karna taki borrower payment kare
Installment plans ya settlement options discuss karna
3. Field visits (Field Recovery Executive ke liye)
Borrower ke ghar ya office jaana
Situation samajhna aur recovery ke liye negotiate karna4. Negotiation & Counseling
Borrower ko samjhana ki loan repay karna zaroori hai
Kabhi-kabhi EMI restructure ya settlement karwana
5. Documentation
Recovery status update karna
Calls, visits aur payments ka record maintain karna
6. Legal process support
Agar borrower cooperate na kare, to legal team ko case handover karna
Legal notices ya proceedings mein coordination
🧠 Required Skills:Communication skills (Hindi + basic English)
Convincing & negotiation skills
Patience aur pressure handle karne ki ability
Basic computer knowledge
🎯 Job Roles:
Telecaller (Recovery)
Field Recovery Executive
Collection Officer