Acquiring new customers: Identifying and approaching potential customers, whether through direct sales, telemarketing, or online platforms.
Sales: Promoting and selling credit card products, explaining features, benefits, and pricing.
Customer service: Providing excellent customer service, answering questions, and resolving concerns.
Relationship building: Building and maintaining relationships with customers, understanding their needs, and providing ongoing support.
Sales targets: Meeting and exceeding individual and team sales targets.
Product knowledge: Staying informed about credit card products, features, and industry trends.
Compliance: Ensuring compliance with regulatory requirements and company policies.
Cross-selling: Identifying opportunities to cross-sell other banking products to existing customers.
Reporting: Preparing and submitting sales reports.
Lead generation: Generating leads through various channels, including internal and external sources.
Application processing: Ensuring credit card applications are complete and submitted accurately.
Card activation: Ensuring credit cards are activated and customers are properly onboarded.