Telecalling Executive

Hiring for RETAIL Customer Care Team lead  in LOT MOBILES PVT LTD 

Job Title: Customer Care B2C Team Leader

Company: Lot Mobiles Pvt Ltd

Location: Hyderabad 

Key Responsibilities:

• Lead and Supervise: Manage and oversee daily operations of the customer care team to ensure continuous service.

• Performance Monitoring: Track and analyze key performance indicators (KPIs) to maintain high levels of efficiency, quality, and productivity.

• Reporting: Generate detailed reports on performance metrics, trends, and areas needing improvement.

• Leads Generation : Ensuring new business leads to convert  into sales and revenue, and maintain strong relationships with customers by team .

• Training and Development: Onboard, train, and provide continuous coaching and feedback to team members, fostering their professional growth.

• Customer Feedback Analysis: Analyze customer feedback to identify issues and implement solutions to enhance the customer experience.

• Strategic Planning: Collaborate with senior management to develop and implement long-term objectives and strategic plans for the customer care team.

• Process Improvement: Conduct regular audits of customer care processes and performance, identifying and implementing corrective actions where necessary.

• Cross-Functional Collaboration: Work closely with other departments to address cross-functional issues and optimize business opportunities.

• Experience: Minimum of 3-6 years in a customer care environment,

• Skills:

  • Strong leadership and team management capabilities.

  • Excellent communication and interpersonal skills.

  • Proficiency in English,Hindi,Telugu

  • Working knowledge MS-Office

  • Strong analytical skills with the ability to generate actionable insights.

  • Problem-solving aptitude with a keen attention to detail.

  • Positive, team-oriented attitude with strong interpersonal skills.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 1 years of experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month + Incentives that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., LOT MOBILES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 5 Telecalling Executive at LOT MOBILES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.