Telecalling Executive

Job Description

Designation: Customer Service Executive

Job Summary:

We are looking for a responsible and proactive Customer Service Executive to manage daily client communication, manpower coordination, and driver operations. The candidate will be responsible for ensuring smooth deployment of manpower and drivers, handling operational issues, maintaining client relationships, and ensuring timely coordination between clients, drivers, and office staff.

Key Responsibilities:

Client Coordination:

•  Handle daily communication with clients regarding manpower requirements and operational updates.

•  Maintain strong and professional relationships with clients.

•  Coordinate with clients for shift timings, attendance, replacement staff, and urgent manpower requirements.

•  Resolve client complaints and operational issues on priority.

•  Share regular updates and reports with clients and management.

•  Ensure smooth manpower deployment as per client requirements.

Driver Coordination:

•  Coordinate with drivers for daily pick-up, drop, and duty schedules.

•  Track driver attendance, availability, and route updates.

•  Handle driver-related issues and maintain proper communication between drivers and office staff.

•  Ensure drivers report on time and follow company rules and client instructions.

•  Arrange backup drivers during emergencies or absenteeism.

•  Maintain records of driver documents, duty status, and operational updates.

Skills Required:

•  Good communication and coordination skills.

•  Ability to handle pressure and manage multiple tasks.

•  Basic knowledge of MS Excel, WhatsApp communication, reporting, and CRM software.

•  Strong problem-solving and team management skills.

•  Ability to work in rotational shifts if required.

Qualification:

•  Minimum HSC / Graduate.

•  Experience in manpower, transport, logistics, staffing industry, or customer service preferred.

Additional Requirements:

•  Must possess strong follow-up and coordination skills with clients and drivers.

•  Immediate joiners preferred.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 1 years of experience.