Telecalling Executive

Job Title: Telecaller

Location: Chennai Department: Sales & Customer EngagementJob Type: Full-time

Position Summary

The Telecaller will serve as the first point of contact for prospective parents, playing a critical role in explaining Able Aura’s offerings, guiding them through the onboarding journey, and ensuring timely follow-ups. This role requires clear communication, empathy, and a structured approach to lead conversion and engagement.

Eligibility Criteria

• Bachelor’s degree in any discipline

• Minimum 1–2 years of experience in telecalling, customer engagement, or counselling preferred

• Prior experience in educational institutions, sports programs, wellness centers, or therapy setups is advantageous

• Freshers with strong communication and a passion for child development may also be considered

Required Skills and Competencies

• Excellent spoken and written communication skills in English and Hindi

• Strong interpersonal skills with the ability to connect and build trust with parents

• Professional phone etiquette, clarity in voice, and active listening

• Highly organized with the ability to manage follow-ups without supervision

• Proficiency in using Google Sheets, WhatsApp Business, and basic CRM tools

• Ability to handle objections, clarify doubts, and remain calm under pressure

Key Responsibilities

• Initiate timely follow-up calls to prospective leads generated via campaigns, referrals, therapy center tie-ups, and events.

• Explain the academy’s programs, session formats, fee structures, and value proposition to parents.

• Assess parent interest levels and update lead status accurately (e.g., Open, Replied, Interested, Converted).

• Guide parents through the trial session process and ensure completion of payment links and evaluation forms.

• Drive conversions by maintaining a warm and professional relationship with each lead.

• Act as a liaison between parents and internal teams (Franchise Leads, Empowerment Team, Coaches).

• Share relevant information on center timings, locations, session structures, and event details.

• Assist parents with onboarding steps, including registration, profile creation, and confirmation of start dates.

• Ensure communication is aligned with Able Aura’s tone of empathy, clarity, and professionalism.

• Maintain up-to-date and accurate lead trackers/CRM entries after every interaction.

• Record key insights from conversations and escalate any concerns to relevant team members.

• Submit weekly reports detailing call status, conversion numbers, pending follow-ups, and challenges.

• Reconnect with older leads when new programs/events are launched.

• Collect verbal feedback post-first session to support the quality control and engagement cycle.

• Encourage satisfied parents to refer others or participate in community events.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., ABLE AURA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 1 Telecalling Executive at ABLE AURA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.