Telecalling Executive

A telecalling position in an immigration department involves making and receiving calls to potential and existing clients to provide information about immigration services, answer queries, schedule appointments, and assist with understanding the immigration process. These roles often require strong communication skills, customer service experience, and knowledge of immigration procedures. 

Here's a more detailed breakdown of responsibilities and requirements:

Key Responsibilities:

• Outbound and Inbound Calls: Handling both incoming and outgoing calls to prospective and existing clients. 

• Providing Information: Explaining immigration options, eligibility criteria, visa processes, and required documentation. 

• Answering Queries: Addressing client questions and concerns related to immigration services. 

• Scheduling Appointments: Setting up consultations with immigration consultants or experts. 

• Maintaining Records: Logging call details and client information in CRM systems or spreadsheets. 

• Following Up: Ensuring client satisfaction and engagement by following up on inquiries and appointments. 

• Meeting Targets: Achieving performance goals related to call volume, conversion rates, and client satisfaction. 

• Collaborating with Teams: Working with other departments, such as admissions or case handlers, to ensure smooth client interactions. 

Required Qualifications:

• Minimum Education: A high school diploma or equivalent is generally required. 

• Communication Skills: Excellent verbal and written communication skills are essential. 

• Customer Service Experience: Prior experience in customer service or telemarketing is often advantageous. 

• Knowledge of Immigration: Familiarity with immigration laws, visa options, and the application process is beneficial. 

• Language Skills: Multilingual abilities can be a plus, especially if the firm deals with clients from diverse backgrounds. 

• Computer Skills: Proficiency in using CRM systems, spreadsheets, and other relevant software. 

In the context of Sahibzada Ajit Singh Nagar, Punjab, telecallers in immigration departments would be expected to:

• Handle calls related to various visa types:

  This could include study visas, work permits, permanent residency, and other immigration pathways. 

• Provide information about Canadian, Australian, or other popular immigration destinations:

  Depending on the firm's focus, the telecaller might need to be knowledgeable about the requirements and processes for specific countries. 

• Utilize local languages:

  Fluency in Punjabi, Hindi, and English would be advantageous due to the location. 

• Work with local clients:

  The telecaller would be engaging with individuals and families in and around Sahibzada Ajit Singh Nagar who are seeking to immigrate. 

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• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹15000 per month that depends on your interview. It's a Full Time job in Chandigarh.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., ABC.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 20 Telecalling Executive at ABC
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.