Key responsibilities
Make outbound calls to potential and existing customers to promote products or services.
Explain product features, benefits, and pricing to generate interest.
Handle inbound calls and customer inquiries.
Convert leads into sales by following up with potential customers.
Maintain accurate call logs and update customer records in the CRM system.
Meet or exceed daily, weekly, and monthly sales targets and call volume goals.
Handle customer complaints and resolve issues professionally.
Stay updated on product knowledge and industry trends.
Required skills and qualifications
Excellent verbal communication and interpersonal skills.
Strong persuasion and negotiation abilities.
Ability to handle rejection and work under pressure.
Proficiency with telecalling software, CRM tools, and basic computer skills.
Strong organizational and time management abilities.
High school diploma or equivalent is typically required; a degree in sales or marketing is a plus.
Previous experience as a telecaller or in a related sales role is often preferred.