Telecalling Assistant

🎯 Job Overview

We are looking for a confident and persuasive Telecalling Executive who can connect with inbound and outbound leads interested in villa bookings and holiday stays. The role involves understanding customer requirements, explaining property options, converting inquiries into confirmed bookings, and ensuring a smooth customer experience.

📞 Key Responsibilities

• Call and follow up with warm & hot leads generated from ads, website & social media

• Understand customer travel needs (location, dates, guests, budget)

• Suggest suitable villas and packages

• Share photos, videos & details via WhatsApp/email

• Convert inquiries into confirmed bookings

• Handle objections & negotiate professionally

• Maintain daily call records in CRM/Excel

• Coordinate with operations team for availability & confirmation

• Provide post-booking assistance and collect feedback

• Achieve daily/weekly/monthly booking targets

💬 Required Skills

• Good Hindi communication (English is a plus)

• Confident & convincing speaking skills

• Sales mindset and negotiation ability

• Basic knowledge of WhatsApp, Excel & CRM

• Customer-friendly attitude

• Ability to handle multiple leads daily

• Follow-up discipline (very important in booking industry)

⭐ Preferred Qualifications

• Experience in travel, hotel booking, real estate or holiday packages

• Experience in tele-sales / telecalling / lead conversion

• Familiar with OTA platforms (Airbnb, Booking.com, etc.) – optional

💰 Salary & Benefits

• Fixed Salary + Attractive Incentives (per booking)

• Performance bonuses

• Growth to Senior Sales / Booking Manager

• Training & scripts provided

• Friendly work environment

📊 Performance Metrics (KPI)

• Lead response time

• Daily calls made

• Follow-ups completed

• Booking conversion rate

• Revenue generated

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.