Telecaller Team Leader

20,000 - 25,000 /month

Truckmitr Corporate Services Private Limited

Sector 65 Noida, Noida

2 - 6 years Experience in Telesales / Telemarketing

1 Opening

Full Time

Skills Required

Domestic Calling

Lead Generation

MS Excel

Communication Skill

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Description

Job Description (JD) – Telecalling Team Leader / Telecalling Head

Company: TruckMitr Corporate Services Pvt. Ltd.

Location: Onsite

Department: Sales & Customer Success

Employment Type: Full-time

About TruckMitr

TruckMitr is a fast-growing logistics and transportation platform helping truck owners, transporters, and businesses manage freight operations efficiently across India. We are building a strong customer engagement and sales team to scale our operations nationwide.

Role Overview

TruckMitr is looking for an experienced and result-driven Telecalling Team Leader / Telecalling Head to manage and lead the telecalling team. The candidate will be responsible for supervising telecallers, improving conversions, maintaining call quality, and driving customer acquisition and onboarding targets.

The ideal candidate should have leadership experience in telecalling, sales, or customer support teams, preferably in logistics, transportation, fintech, or SaaS industries.

Key Responsibilities

• Lead, manage, and motivate the telecalling team

• Monitor daily calling performance and conversion targets

• Train and mentor telecallers on communication and sales techniques

• Create calling scripts and improve customer engagement processes

• Ensure proper follow-up and lead management

• Track team KPIs, productivity, and reporting

• Handle escalated customer issues professionally

• Coordinate with sales, operations, and management teams

• Develop strategies to improve lead conversion and retention

• Maintain discipline, call quality, and customer satisfaction standards

Required Skills & Qualifications

• Graduate in any discipline (MBA preferred but not mandatory)

• Excellent communication skills in Hindi and basic English

• Strong leadership and team management skills

• Good understanding of telecalling operations and sales processes

• Ability to handle pressure and achieve targets

• Basic CRM and computer knowledge

• Strong problem-solving and decision-making ability

Experience Required

• 2–6 years of experience in telecalling/customer support/sales

• Minimum 1–2 years experience as Team Leader or Supervisor preferred

• Experience in logistics, trucking, transport, or B2B sales is an advantage

Key Performance Indicators (KPIs)

• Team conversion rate

• Daily/weekly call targets

• Customer onboarding numbers

• Lead response time

• Customer satisfaction and retention

Salary & Benefits

• Attractive fixed salary + performance incentives

• Leadership growth opportunities

• Fast-growing startup environment

• Performance bonuses and recognition

Working Hours

• 6 days working

• Day shift

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 2 - 6 years of experience.

More about this Telecaller Team Leader job

What skills and experience do you need for this Telecaller Team Leader job?
Ans : To apply for this Telecaller Team Leader job, candidates should have skills like Domestic Calling, Lead Generation, MS Excel, Communication Skill along with 2-6 years of experience.
What salary is offered for this Telecaller Team Leader job?
Ans : The salary for this Telecaller Team Leader job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Telecaller Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 65 Noida, Noida.
How many vacancies are there for this Telecaller Team Leader job?
Ans : There is 1 vacancy for this Telecaller Team Leader role.
Is this job open for all genders?
Ans : Yes, this Telecaller Team Leader job is open for both male and female candidates.
What does the role of Telecaller Team Leader involve?
Ans : As a Telecaller Team Leader, your work will involve skills like Domestic Calling, Lead Generation, MS Excel, Communication Skill. This role is part of Telesales / Telemarketing category.
What is the job location for this position?
Ans : The job location for this Telecaller Team Leader position is Sector 65 Noida, Noida.
Who is the right fit for this Telecaller Team Leader job?
Ans : A candidate having skills like Domestic Calling, Lead Generation, MS Excel, Communication Skill with 2-6 years of experience is the right fit for this Telecaller Team Leader job.
What makes this Telecaller Team Leader job a good opportunity?
Ans : This Telecaller Team Leader job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 1 openings.