Make outbound calls to potential and existing customers to explain wellness programs and services.
Handle inbound calls and provide accurate information to clients.
Convert leads into confirmed appointments through effective communication.
Maintain daily call logs, follow-up data, and update CRM systems.
Coordinate with branches to confirm bookings and ensure client visits.
Follow call scripts, company guidelines, and quality standards.
Meet daily, weekly, and monthly call targets and conversion metrics.
Handle customer queries and escalate issues when required.
Participate in team meetings and training sessions for performance improvement.