When hiring for tele sales positions in the health insurance industry, it is important to focus on relevant skills and experience that are essential for success in the role. Some key qualities to look for in candidates include:
1. Strong communication skills: Tele sales agents need to effectively communicate with customers over the phone to explain insurance options, answer questions, and address concerns.
2. Sales experience: Look for candidates who have a proven track record in sales, preferably in the insurance industry or a related field.
3. Knowledge of health insurance: Candidates with a good understanding of health insurance policies, regulations, and terminology will be better equipped to educate customers and provide accurate information.
4. Empathy and customer service skills: Tele sales agents should be able to build rapport with customers, listen to their needs, and provide personalized solutions.
5. Resilience and persistence: Selling health insurance over the phone can be challenging, so look for candidates who are motivated, persistent, and able to handle rejection.
When conducting interviews for tele sales positions, consider using scenario-based questions to assess candidates' problem-solving skills, ability to handle objections, and sales techniques. It is also important to ensure that your hiring process is fair, unbiased, and in compliance with anti-discrimination laws.