Telecaller Outbound

The Telecaller Expert is responsible for handling outbound and inbound calls to generate sales, follow up with customers, provide information, and maintain strong customer relationships. The role requires excellent communication skills, persuasive ability, and a customer-centric mindset to achieve daily and monthly targets.

Key Responsibilities

1. Outbound Calling

• Make outbound calls to potential and existing customers to promote products/services.

• Generate leads, qualify prospects, and schedule appointments for the sales team.

• Follow up on previous interactions to convert leads into sales.

2. Inbound Call Handling

• Handle incoming customer inquiries with professionalism and clarity.

• Provide accurate information about products, pricing, offers, and services.

• Resolve customer questions, concerns, and complaints promptly.

3. Sales & Target Achievement

• Meet daily, weekly, and monthly calling and conversion targets.

• Convince customers through effective communication and negotiation skills.

• Upsell or cross-sell products where applicable.

4. Customer Relationship Management

• Maintain long-term relationships with customers to encourage repeat business.

• Keep detailed records of customer interactions, leads, and sales in the CRM system.

• Gather customer feedback to improve service quality.

5. Reporting & Documentation

• Update call logs, follow-up reports, and daily activity sheets.

• Provide regular updates to the team leader/manager on performance and challenges.

• Maintain data confidentiality and company policies.

Qualifications & Skills

Required

• High school diploma or bachelor’s degree (any field).

• Proven experience as a telecaller, telesales representative, or similar role.

• Excellent verbal communication in English and/or local languages.

• Strong persuasion, negotiation, and interpersonal skills.

• Ability to handle high call volumes and work in a fast-paced environment.

Preferred

• Basic computer skills and familiarity with CRM software.

• Prior experience in sales, customer service, or BPO industry.

Key Competencies

• Positive attitude and confidence

• Customer-focused approach

• Active listening and problem-solving

• Ability to work under pressure

• Time management and multitasking

Working Conditions

• Office-based role with shift flexibility depending on business needs.

• Attractive incentives and bonuses based on performance.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 5 years of experience.

More about this Telecaller Outbound job

1. What is the eligibility criteria to apply for this Telecaller Outbound job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹26000 per month + Incentives that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Telecaller Outbound job?
   Ans: This Telecaller Outbound job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller Outbound job?
   Ans: No, there is no fee applicable for applying this Telecaller Outbound job and during the employment with the company, i.e., Emersol Services Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller Outbound role?
   Ans: There is an immediate opening of 1 Telecaller Outbound at Emersol Services Llp
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller Outbound job?
   Ans: This Telecaller Outbound job has Day Shift.