Make outbound calls to potential clients to explain visa services.
Handle inbound queries from leads and provide accurate visa information.
Collect and record essential client details, including travel history, purpose of travel, and eligibility.
Maintain proper records of client conversations, queries, and follow-up schedules in CRM or logs. Follow up on leads via phone, WhatsApp, or email to convert inquiries into appointments or walk-ins.
Pre-screen clients for visa eligibility before scheduling appointments with senior consultants.
Educate clients about visa requirements, documentation checklists, and timelines.
Work towards individual and team targets related to lead conversion, appointments, or revenue goals.
Collect feedback from clients post-interaction to improve service.
Provide daily or weekly reports on calls made, leads generated, and conversions achieved
Stay updated on visa rules, immigration policies, and embassy requirements for various countries.
Share relevant updates with clients during interactions.