Outbound and Inbound Calls: Telecallers initiate outbound calls to potential customers and handle inbound calls from existing clients, addressing their queries and concerns.
Lead Generation: They identify and qualify sales leads by gathering information from the target market and following up with customers to promote new products or services.
Customer Engagement: Building rapport with customers is essential. Telecallers must understand customer needs and suggest appropriate solution
Data Management: Accurately recording details of calls, including customer feedback and follow-up requirements, in the CRM system is crucial for tracking interactions and improving service.
Sales Targets: Telecallers are often required to meet or exceed daily, weekly, and monthly sales targets, contributing to the overall growth of the company.