Telecaller

40,000 - 55,000 /month

Unity Small Finance Bank

Kalina, Mumbai

0 - 3 years Experience in Telesales / Telemarketing

25 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Sales Type: Loan/ Credit Card

Languages: Hindi, Marathi

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: Cab, PF

PAN Card, Aadhar Card, Bank Account

Job Description

Telecaller role (Collection)

Role Purpose

To conduct outbound and inbound collection calls for the bank’s loan customers, ensuring timely payment follow‑ups, resolution, and customer engagement while strictly adhering to RBI guidelines, bank SOPs, and Fair Practices Code.

Reporting Structure

Reports To: Team Leader / Collections Supervisor

Function: In‑house Bank Calling Team

Key Responsibilities

Make outbound calls to customers for payment reminders and overdue follow‑ups

Handle inbound customer calls related to dues, repayment, and queries

Explain overdue status, charges, and payment options clearly to customers

Negotiate and secure commitments to pay (PTPs) within approved limits

Update call outcomes, PTPs, and customer interactions accurately in systems

Escalate disputes, complaints, or sensitive cases to Team Leader

Follow approved calling scripts, timings, and conduct standards

Maintain high quality, compliance, and customer experience on calls

Support field or agency teams through coordination when required

Key Skills

Good communication and negotiation skills

Customer‑centric and calm approach

Basic computer and CRM system knowledge

Ability to work with targets and call volumes

Qualification & Experience

Graduate

0–3 years of experience in banking/NBFC collections or call center

Knowledge of credit card/loan products and DPD concepts preferred

DRA Certification

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.

More about this Telecaller job

Can freshers or experienced candidates apply for this Telecaller role?
Ans : Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this Telecaller role.
What is the salary and job type for this role?
Ans : The salary for this Telecaller job ranges between ₹40,000-₹55,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kalina, Mumbai.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Telecaller job is open for both male and female candidates.
What are the key responsibilities of this Telecaller job?
Ans : As a Telecaller, key responsibilities include skills like Computer Knowledge. This role is part of Telesales / Telemarketing category.
Where is this job located?
Ans : This Telecaller job is located in Kalina, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 0-3 years of experience is ideal for this Telecaller job.
Why should you apply for this Telecaller job?
Ans : This Telecaller job offers a salary between ₹40,000-₹55,000 per month. This is a Full Time opportunity and has 25 openings available.