Make outbound calls to prospective customers and follow up on travel inquiries
Handle inbound calls related to tour packages, holiday plans, and travel services
Explain domestic and international tour packages clearly to customers
Understand customer requirements and suggest suitable travel options
Maintain call records, customer details, and follow-up status
Coordinate with the operations team for bookings and confirmations
Achieve daily/weekly/monthly calling and conversion targets
Provide excellent customer service and maintain client relationships