Job Opening: Telecaller
Company: The Monarch Enterprises
Location: Bhiwandi
Experience Required: 6 Months – 2 Years
Employment Type: Full-Time
About the Role
The Monarch Enterprises is looking for a confident, energetic, and customer-focused Telecaller to join our growing team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to build relationships with customers over the phone.
Key Responsibilities
Make outbound calls to prospective and existing customers.
Explain the company's products and services clearly and professionally.
Generate leads and follow up with potential clients.
Handle customer queries and provide accurate information.
Maintain a database of customer interactions and update CRM/Excel records.
Coordinate with the sales team for customer follow-ups and conversions.
Maintain a polite, professional, and customer-centric approach during all interactions.
Required Skills & Qualifications
6 months to 2 years of experience as a Telecaller, Telemarketing Executive, Customer Support Executive, or a similar role.
Good communication and interpersonal skills.
Ability to handle customer objections professionally.
Basic knowledge of MS Office (Excel, Word) and email communication.
Ability to work independently and as part of a team.
Good listening skills and a positive attitude.
What We Offer
Friendly and supportive work environment.
Career growth opportunities.
Performance-based incentives.
Training and skill development.