Telesales Telecaller

SWASTIK GROUP OF INDUSTRIES

SARAVACHARYA SMART INDUSTRIES PVT.LTD

Designation: Tele-caller

Job Type: Full-Time

Location: Jaipur

We are looking for a confident, enthusiastic, and customer-oriented Tele-callers to handle outbound and inbound calls, generate leads, explain company products/services, follow up with prospective customers, and support the sales team in achieving business targets. Experience in solar, EV, automobile, electrical, electronics, or consumer products will be preferred. Freshers with good communication and convincing skills may also be considered.

Roles & Responsibilities

- Make outbound calls to prospective and existing customers.

- Handle inbound customer enquiries professionally.

- Explain company products/services, features, benefits, pricing, and offers.

- Understand customer requirements and provide relevant information.

- Generate and qualify leads through telephone calls.

- Follow up regularly with interested customers and prospects.

- Schedule customer visits, showroom appointments, or sales meetings whenever required.

- Convince and motivate potential customers to take the next step in the sales process.

- Handle customer objections and basic queries professionally.

- Maintain accurate records of calls, leads, follow-ups, and customer responses.

- Update customer information in CRM/software or required registers.

- Coordinate with the Sales/Showroom team for lead conversion and follow-up.

- Achieve assigned daily, weekly, and monthly calling/lead-generation targets.

- Provide regular reports on call activities, lead status, and conversions.

- Maintain a professional and positive image of the company during every customer interaction.

Skills & Competencies

- Excellent verbal communication and interpersonal skills.

- Fluent and confident communication in Hindi and English.

- Strong convincing and persuasion abilities.

- Good listening and customer-handling skills.

- Ability to handle objections and difficult conversations professionally.

- Strong follow-up and lead-conversion skills.

- Target-oriented and self-motivated approach.

- Pleasant telephone etiquette and professional attitude.

- Basic computer knowledge and ability to work with CRM/software.

- Good time management and organizational skills.

- Ability to work independently as well as in a team.

Key Performance Indicators (KPIs)

- Number of calls made/handled

- Qualified leads generated

- Follow-up effectiveness

- Appointment/showroom visit generation

- Lead-to-sale conversion

- Achievement of calling and sales targets

- Customer response and satisfaction

- Accuracy of customer records

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.