Telecaller

Position: Customer Success Executive•

Location: Malad

Department: Outbound

Reports to: Asst. Manager - Operations

Job Overview:

The CSE will be responsible for making outbound calls to existing customers, and gathering customer feedback.

Key Responsibilities:

Outbound Calling:

Make outbound calls to existing customers to collect Feedback about services.

Customer Engagement:

Listen actively to customer feedback and provide solutions or escalate issues when necessary.

Data Entry and Reporting:

Record accurate customer details, feedback in the CRM.

Maintain daily logs of calls made, responses received

Adhere to Script and Process:

Follow a structured call script and company guidelines for effective communication.

Ensure compliance with data protection and customer privacy policies.

Address customer concerns according to company policy and resolve issues promptly.

Qualifications:

Education:

Graduate or HSC.

Experience:

Previous experience in telecalling, customer service, or sales is preferred but not mandatory.

Experience with CRM software is an advantage.

Skills & Competencies:

Excellent communication skills, both verbal and written.

Goal-oriented and able to meet targets.

Good organizational and time management skills.

Proficiency in basic computer applications (Microsoft Office, CRM software).

Personal Attributes:

Positive attitude and self-motivated.

Ability to handle rejection and remain focused.

Strong listening and problem-solving skills.

High levels of patience and empathy.

Working Conditions:

Full-time position; may require flexible hours.

• It is a Full Time Telesales / Telemarketing job for candidates with Freshers.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Stuti Trading Co..
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 20 Telecaller at Stuti Trading Co.
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.