Manage high volumes of inbound and outbound calls in a timely manner.
· Follow communication scripts and handle different topics effectively.
· Identify Agent needs, clarify information, and provide solutions or alternatives.
· Maintain detailed and accurate records of all interactions in the CRM system.
· Collaborate with team members and other departments to resolve customer issues.
· Meet personal and team call handling quotas and targets.
· Stay updated on product and service information to provide accurate assistance to customers.
· Provide feedback on the efficiency of the customer service process.