Tele Sales / Call Center Executive – Job Description
- Handled outbound customer calls professionally.
- Explained company products and services to potential customers.
- Generated sales leads and converted inquiries into successful sales.
- Built and maintained positive customer relationships through effective communication.
- Resolved customer queries, complaints, and concerns promptly.
- Achieved daily, weekly, and monthly sales targets.
- Maintained accurate customer records and updated CRM systems.
- Followed up with existing and potential customers to increase conversions.
- Coordinated with internal teams to ensure customer satisfaction.
- Maintained high standards of call quality and customer service.
Key Responsibilities
- Make outbound sales calls to prospective customers.
- Attend inbound customer inquiries and provide product information.
- Identify customer needs and recommend suitable products or services.
- Negotiate pricing and close sales.
- Record call details and customer interactions in CRM software.
- Meet KPIs such as call volume, conversion rate, and revenue targets.
- Build long-term customer relationships through regular follow-ups.