Outbound calling: Make calls to potential or existing customers to introduce products/services, generate leads, and follow up on prospects.
Inbound call handling: Respond to incoming calls, address customer inquiries, and resolve complaints professionally.
Sales and persuasion: Explain product features and benefits, persuade customers to make purchases, and meet daily/weekly sales targets.
Data management: Maintain accurate records of customer interactions in a database and update customer information.
Customer service: Build rapport with customers, ensure their satisfaction, and provide solutions based on their needs.
Reporting: Log all sales calls and deals, and report observations to team leads.
Product knowledge: Stay updated on product details and company policies to effectively answer questions.
Computer skills: Basic computer knowledge is needed for data entry and using CRM software.