Telecaller

The specific responsibilities can vary depending on whether the role is focused on inbound or outbound calls, but generally include:

• Initiating Calls (Outbound): Making calls to prospective clients from a provided database to introduce and promote products or services, generate sales leads, or conduct market research/surveys.

• Handling Inquiries (Inbound): Answering incoming calls from customers, addressing their questions, providing accurate information about products or services, and resolving complaints in a professional manner.

• Sales and Lead Generation: Utilizing persuasive communication techniques to convert leads into sales, follow up on potential opportunities, and meet or exceed daily, weekly, and monthly sales targets.

• Data Management: Accurately recording details of all calls, customer interactions, feedback, and follow-up requirements in a Customer Relationship Management (CRM) system or other tracking software.

• Product Knowledge: Maintaining a thorough understanding of the company's products, services, and current promotions to provide accurate and relevant information to customers.

• Collaboration: Working closely with sales, marketing, and other teams to align strategies, improve campaign effectiveness, and ensure a seamless customer experience.

• Adherence to Guidelines: Following predefined call scripts and company policies to ensure consistency in messaging and compliance with regulations. 

Key Skills and Qualifications

A successful telecaller typically possesses the following skills:

• Excellent Verbal Communication: The ability to speak clearly, confidently, and professionally over the phone, with strong listening skills.

• Persuasion and Negotiation: Skill in influencing customer decisions, handling objections, and closing sales effectively.

• Problem-Solving: The capacity to quickly understand customer needs or issues and offer appropriate solutions.

• Resilience: The ability to handle rejection or difficult customer interactions calmly and maintain a positive attitude.

• Time Management and Organization: Efficiency in managing a high volume of calls, prioritizing tasks, and meeting deadlines.

• Technical Proficiency: Basic computer knowledge and familiarity with CRM software and Microsoft Office Suite (Word, Excel) are often required.

• Education: A high school diploma or equivalent is typically the minimum requirement, though some roles may prefer additional qualifications or a bachelor's degree. 

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹5500 - ₹12500 per month + Incentives that depends on your interview. It's a Full Time job in Meerut.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Siddhivinayak Consultants.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 2 Telecaller at Siddhivinayak Consultants
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.