Telecaller

Key Responsibilities

• Outbound/Inbound Calls: Contacting prospects to promote products/services and handling incoming calls to resolve customer queries.

• Sales & Lead Generation: Pitching services, overcoming objections, and closing sales to meet daily/weekly/monthly targets.

• Customer Relationship Management: Building rapport, answering questions, and resolving issues to ensure customer satisfaction.

• Data Maintenance: Updating and maintaining client databases and recording call details in the CRM system.

• Following Up: Following up with prospects on a regular basis to nurture leads. [1, 2, 3, 4, 5]

Required Skills & Qualifications

• Communication: Excellent verbal communication skills in the local language and English (additional languages are a plus). Persuasion: Strong ability to convince and influence potential clients.

• Technological Proficiency: Basic computer skills and experience with CRM software.

• Interpersonal Skills: Patience, professionalism, and the ability to work under pressure.

• Education: Generally requires a high school diploma, 12th pass, or a graduate degree. [1, 2, 3, 4, 5]

Common Requirements

• Previous experience in telesales, telecalling, or customer care is preferred (freshers often welcome).

• Ability to work in a, target-driven environment. [1]

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 6 years of experience.