Job Responsibilities:
- Handle incoming and outgoing customer calls.
- Coordinate with customers regarding vehicle enquiries, test drives and service appointments.
- Follow up with customers for sales and service feedback.
- Maintain customer databases and update records.
- Handle customer queries and resolve complaints professionally.
- Coordinate with the sales and service departments.
- Conduct follow-ups for customer satisfaction and feedback.
- Ensure excellent customer service and maintain long-term customer relationships.