A telecaller connects with prospective or current customers over the phone to promote products, generate leads, or resolve inquiries.
Key Responsibilities
Make Outbound Calls: Reach out to potential leads using predefined scripts to introduce products or services.
Handle Inbound Queries: Answer incoming calls from customers seeking support or product details.
Nurture Leads: Conduct regular follow-up calls to convert interested prospects into buyers.
Maintain Records: Update customer details and interaction notes in the company's CRM software.
Meet Targets: Achieve daily and monthly goals for call volume, lead generation, or sales conversions.
Required Skills & Qualifications
Communication: Clear verbal skills and active listening abilities.
Education: High school diploma (10+2) or a bachelor’s degree depending on the company.
Technical Skills: Basic computer knowledge and familiarity with CRM tools.
Soft Skills: Patience, persuasion, and the ability to handle rejection professionally.