Telecaller

Outbound/Inbound Calls:

• Make outbound calls to prospective clients or customers.

• Handle inbound calls from customers, providing information or resolving issues.

Product/Service Promotion:

• Promote the company’s products or services to potential customers.

• Provide detailed information to customers about features, benefits, and pricing.

Customer Relationship Management:

• Build and maintain strong relationships with customers.

• Address customer concerns or complaints and resolve them efficiently.

Sales Conversion:

• Convert leads into sales through effective communication.

• Achieve daily, weekly, and monthly sales targets.

Data Entry and Reporting:

• Maintain accurate records of customer interactions, including calls made, customer inquiries, and outcomes.

• Update CRM systems with relevant customer details and interaction notes.

Lead Generation:

• Identify potential leads for the sales team by qualifying prospects during calls.

• Collect relevant data and pass on qualified leads to the sales team for further follow-up.

Follow-up and Feedback:

• Conduct follow-up calls with existing customers to gauge satisfaction levels or offer additional services.

• Gather customer feedback for product/service improvement.

Adherence to Scripts/Procedures:

• Follow predefined call scripts while maintaining a polite and professional tone.

• Adhere to company policies and procedures regarding customer interactions and data handling.
  
  Note : accommodation & Food provided by company