Telecaller

A Telecaller in the training industry is responsible for making and receiving calls to promote training programs, enroll students, and manage customer interactions related to educational services. They act as a bridge between the training institution and potential students, providing information, addressing queries, and guiding individuals through the enrollment process.

Key Responsibilities:

Outbound Calling:

Making calls to prospective students to introduce training programs, explain course details, and encourage enrollment.

Inbound Call Handling:

Addressing inquiries from potential and current students regarding courses, fees, admission procedures, and other relevant information.

Lead Generation and Follow-up:

Identifying potential students through various channels and following up on leads to convert them into enrolled students.

Customer Relationship Management:

Maintaining accurate records of interactions, updating CRM systems, and ensuring effective communication with students throughout their enrollment journey.

Sales Target Achievement:

Contributing to the overall sales targets of the training institution by effectively promoting and selling training programs.

Feedback Collection:

Gathering feedback from students about their experience with the training programs and providing it to relevant departments for improvement.

Maintaining Database:

Updating and maintaining a database of student information and interactions for efficient record-keeping and follow-up.

Essential Skills:

Communication Skills:

Excellent verbal and written communication skills are crucial for conveying information clearly and persuasively.

Interpersonal Skills:

The ability to build rapport with students, understand their needs, and address their concerns effectively is essential.

Listening Skills:

Actively listening to student queries and concerns is vital for providing appropriate solutions and guidance.

Persuasion and Negotiation:

Telecallers need to be able to persuade potential students to enroll in training programs and negotiate terms when necessary.

Problem-Solving:

Addressing student queries and resolving issues requires strong problem-solving skills.

CRM Proficiency:

Familiarity with CRM systems is important for managing customer interactions and maintaining accurate records.

Product Knowledge:

A thorough understanding of the training programs offered, including their features, benefits, and pricing, is essential.

Time Management:

The ability to manage multiple tasks, prioritize effectively, and meet deadlines is crucial in a fast-paced environment.

Resilience:

Handling rejections and objections from potential students requires resilience and a positive attitude.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month + Incentives that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., PS COLLABORATIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 2 Telecaller at PS COLLABORATIONS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.