Key Responsibilities of a Telecaller:
Making outbound calls: Reaching out to potential customers to introduce products or services, explain their benefits, and generate interest.
Handling inbound calls: Addressing customer inquiries, providing support, and resolving complaints.
Generating leads: Identifying and qualifying potential customers for sales teams.
Following up on leads: Nurturing leads and converting them into customers.
Maintaining customer records: Updating databases with call details and customer information.
Meeting sales targets: Achieving daily or weekly call targets and contributing to team goals.
Providing excellent customer service: Addressing customer concerns professionally and resolving issues effectively.
Providing feedback: Sharing customer insights and feedback with relevant teams to improve products or services.
Maintaining product knowledge: Staying updated on product features, benefits, and pricing.