Receive inbound calls to handle inquiries or resolve issues
Lead Generation
Collect and verify customer information
Generate and follow up on sales leads
Schedule appointments or product demos if required
Promoting Products/Services
Clearly explain product features, benefits, and pricing
Convince customers to make purchases or take desired actions
Customer Relationship Management
Build and maintain a positive relationship with customers
Handle customer queries, feedback, and complaints professionally
Ensure customer satisfaction and retention
Data Entry & Record Keeping
Update CRM systems with call details, feedback, and outcomes
Maintain a call log and report on daily activities
Achieving Targets
Meet or exceed daily/weekly/monthly call and sales targets
Work under pressure to meet deadlines and quotas
Follow-up
Call back customers who showed interest
Provide additional information or assistance as neede