Telecaller

Job Title: Tele Caller / Inside Sales

Location : Mumbai

Work Mode: 6 Days – Work from Office

CTC : 2.3 - 3.5 LPA (Gross)

Note : Maximum hike on fixed CTC is up to 20%. Additional performance-based incentives will be provided.

Interview Rounds: Telephonic → Virtual → Final Face-to-Face

Job Summary

We are looking for a dynamic and customer-focused Tele caller to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers, resolving queries, promoting products/services, and generating leads or sales. The role requires excellent communication skills and a customer-first approach.

Key Responsibilities

• Handle inbound customer calls and resolve queries, complaints, and service requests.

• Make outbound calls to new and existing customers to promote products, services, and offers.

• Maintain accurate customer records and update the CRM system regularly.

• Follow approved communication scripts and guidelines during calls.

• Understand customer needs and provide suitable solutions or alternatives.

• Achieve daily, weekly, and monthly call, lead, and sales targets.

• Ensure high levels of customer satisfaction through professional communication.

• Escalate complex customer issues to supervisors when required.

• Follow company policies, quality standards, and compliance procedures.

Requirements:

• Education: Minimum Graduate

• Experience: 0–2 years of experience in telecalling, customer service, telesales, or related roles (Freshers can apply)

Skills:

• Excellent verbal communication in English, Hindi, and regional languages (as required)

• Strong listening and objection-handling skills

• Basic computer knowledge and data entry skills

• Ability to work under pressure and meet targets

Preferred Skills

• Positive attitude and patience while handling customers

• Prior experience in BPO / Call Center / Telesales is an advantage

• Willingness to learn product/service knowledge and improve performance

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Opt4solution Pvt Ltd.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 1 Telecaller at Opt4solution Pvt Ltd
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.