Telecaller

Job Summary:

We are looking for an enthusiastic and customer-focused Tele calling Executive to join our team at Vodafone Idea Telecom. The ideal candidate will be responsible for handling outbound and inbound calls, addressing customer queries, promoting telecom products/services, and providing excellent customer support to ensure customer satisfaction and retention.

Key Responsibilities:

• Make outbound calls to existing and potential customers.

• Handle inbound customer queries related to plans, services, billing, etc.

• Promote Vodafone Idea’s products, plans, and special offers.

• Maintain customer data, call records, and feedback using CRM tools.

• Resolve complaints and escalate complex issues when necessary.

• Achieve daily/weekly/monthly targets for call volume and conversions.

• Follow scripts and compliance guidelines as per company standards.

Key Skills Required:

• Excellent verbal communication skills in Hindi and English.

• Strong interpersonal and convincing skills.

• Basic computer and typing proficiency.

• Ability to handle pressure and meet targets.

• Good listening skills and customer-centric attitude.

Qualifications:

• Minimum 12th pass or Graduate in any discipline.

• Prior experience in telecom/customer service/BPO is preferred.

• Freshers with strong communication skills are welcome.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹20000 per month + Incentives that depends on your interview. It's a Full Time job in Faridabad.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., NUMBERWALA OFFICIAL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 5 Telecaller at NUMBERWALA OFFICIAL
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.