Telecaller

Job Description (JD) – Telecaller

Job Title: Telecaller
Location: [Location]
Employment Type: Full-Time

Job Summary

We are looking for an enthusiastic and customer-focused Telecaller to join our team. The Telecaller will be responsible for making outbound calls, handling inbound inquiries, generating leads, explaining products/services, and maintaining positive customer relationships.

Key Responsibilities

• Make outbound calls to prospective and existing customers.

• Handle inbound customer inquiries professionally.

• Explain company products and services to customers.

• Generate and qualify leads through telephonic conversations.

• Follow up with customers regarding inquiries, payments, or service updates.

• Maintain accurate records of customer interactions in the CRM system.

• Achieve daily, weekly, and monthly calling and sales targets.

• Address customer concerns and escalate issues when required.

• Build and maintain strong customer relationships.

Required Qualifications

• High School Diploma / Bachelor's Degree (preferred).

• 0–2 years of experience in telecalling, customer service, telesales, or a similar role.

• Excellent communication and interpersonal skills.

• Strong convincing and negotiation abilities.

• Basic computer knowledge and familiarity with CRM software.

• Ability to work in a target-driven environment.

Skills Required

• Effective verbal communication

• Customer handling skills

• Active listening

• Sales and persuasion skills

• Time management

• Problem-solving ability

• MS Office and CRM proficiency

Salary & Benefits

• Competitive salary with performance incentives.

• Training and career growth opportunities.

• Paid leave and employee benefits as per company policy.

Interested candidates can apply by sending their resume to [Email Address] or contacting 8796337483

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 1 years of experience.