Telecaller

Key Responsibilities

• Outbound Calling:

  Contacting potential and existing customers to introduce courier services, inform them about new offers, and follow up on leads. 

• Inbound Call Handling:

  Answering incoming calls, providing accurate information about shipping rates, transit times, tracking, and other logistics services. 

• Customer Service:

  Addressing customer concerns, resolving issues related to parcel delivery or pickup, and escalating complex complaints to relevant departments. 

• Lead Generation & Sales Support:

  Identifying potential customers and qualifying leads for the sales team, as well as promoting upselling and cross-selling of company services. 

• Record Keeping:

  Maintaining detailed records of customer interactions, call logs, and updating customer information in a CRM system. 

• Target Achievement:

  Meeting or exceeding daily, weekly, and monthly call targets and sales goals. 

• Product & Service Knowledge:

  Staying updated on the company's courier services, pricing, and industry trends to provide comprehensive information. 

Skills & Qualifications

• Communication:

  Excellent verbal communication, clear articulation, and strong listening skills. 

• Persuasion:

  Ability to persuade customers and generate interest in the company's logistics solutions. 

• Problem-Solving:

  Strong ability to understand customer needs and resolve issues effectively. 

• Professionalism:

  Maintaining a positive, patient, and professional attitude, even when handling difficult customers or rejection. 

• Organizational Skills:

  Good time management and the ability to handle multiple tasks efficiently. 

• Tech Proficiency:

  Basic computer skills and familiarity with CRM software for data entry and record keeping. 

• Stress Tolerance:

  Ability to cope with pressure and stress inherent in a high-volume call environment. 

  
  

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 1 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., M 5 Continent Logistics Solution Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 5 Telecaller at M 5 Continent Logistics Solution Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.