Telecaller

Job Description: Telecaller for CSR Initiative in Logistics Industry

Position: Tele-Caller
Location: National Skill Training Institute Vidyanagar, Hyderabad, Telangana

Employment Type: Full Time

Key Responsibilities:

·        Conduct outbound calls to prospective students and their families within economically weaker sections to inform them about the CSR initiative.

·        Identify and qualify potential candidates for enrollment through effective questioning and listening skills.

·        Conduct follow-up calls with interested candidates to ensure they have the necessary information to make informed decisions about enrollment.

·        Work closely with the program coordinators and other team members to ensure alignment on messaging and outreach strategies.

·        Maintain a database of contacts and track interactions in a detailed manner and maintain accurate records of calls made, responses received, and students enrolled.

Key Deliverables:

• Meet and exceed monthly targets for the number of calls made and students enrolled in the program.

• Achieve a targeted conversion rate from leads to enrolled students

• Maintain an updated and organized database of contacts, interactions, and outcomes.

• Compile feedback reports from outreach efforts to be presented to the team for program improvement.

• Track and report on engagement metrics to understand the effectiveness of outreach strategies.

Qualifications:

• Bachelor’s degree and one year experience in telecalling, sales, or community outreach is highly desirable.

• Excellent verbal communication skills in English and Telugu, additional languages are highly preferred.

• Ability to convey information clearly and empathetically.

• Strong interpersonal skills and a passion for community service.

• Ability to work independently and as part of a team.

• Proficiency in using MS Office applications.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.