A telecaller's job involves interacting with customers over the phone, either making outbound calls to promote products or services or handling inbound calls to provide support or answer inquiries. They are responsible for building relationships, resolving issues, and driving sales or engagement. This role requires strong communication, interpersonal, and problem-solving skills.
Key Responsibilities:
Outbound Calls:
Making calls to potential or existing customers to promote products, services, or gather information.
Inbound Calls:
Handling calls from customers who have questions, complaints, or need assistance.
Customer Engagement:
Building rapport, understanding customer needs, and providing helpful information.
Sales & Lead Generation:
Converting leads into sales, explaining product benefits, and handling objections.
Data Management:
Maintaining accurate records of customer interactions and updating databases.
Problem Solving:
Resolving customer issues, providing solutions, and escalating complex problems.
Compliance:
Adhering to company policies, guidelines, and scripts.