Telecaller

Location: Baner, Pune

Role: Telemedicine Expert / TeleSales

Department: Virtual Consultation & Patient Success

Objective:

To guide patients with expert advice on hair loss, scalp conditions, treatment protocols, lifestyle management, and product usage. Ensure high-quality consultations, improved treatment adherence, and elevated patient satisfaction.

1. Role Overview

The On-Call Expert Consultant acts as the first expert touchpoint for potential patients and active treatment users. They provide scientific, empathetic, and personalized advice that helps in:

Accurate diagnosis

Protocol recommendation

Product guidance

Adherence improvement

Weekly and monthly patient follow-ups

Conversion from inquiry → consultation → treatment

2. Key Responsibilities

A. Patient Consultation

Conduct teleconsultations (audio/video) to understand patient concerns.

Assess symptoms using structured questionnaires, scalp images, and medical history.

Recommend treatment protocol (products, medicines, lifestyle changes).

Educate patients on expected timelines, outcomes, and do’s/don’ts.

B. Follow-ups & Adherence

Conduct periodic check-ins (weekly/monthly) to track progress.

Modify usage guidelines based on improvement or issues.

Address concerns, side effects, or doubts promptly.

C. Cross-functional Coordination

Coordinate with dermatologists for escalated cases.

Update CRM with case notes, recommendations, and follow-up schedule.

Collaborate with product team for feedback on formulations.

D. Tele-Sales Support

Guide patients to choose the right treatment plan.

Improve conversion through trust-building communication.

Inspire confidence and clarity in product usage.

E. Patient Satisfaction & Retention

Ensure smooth onboarding of new patients.

Build rapport and trust with returning patients.

Resolve issues quickly and empathetically.

F. Compliance & Ethics

Follow medical compliance guidelines for prescribing/identifying red flags.

Maintain strict confidentiality and data protection protocols.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.