Telesales Telecaller

Key Responsibilities

Make inbound and outbound calls to customers with overdue Personal Loan and Business Loan accounts.

Follow up on pending EMI payments and ensure timely collections.

Negotiate repayment plans and encourage customers to clear outstanding dues.

Handle customer concerns, payment disputes, and escalations professionally.

Update customer interactions, payment commitments, and follow-up activities in CRM systems.

Coordinate with field collection teams and backend operations for account resolution.

Ensure adherence to company policies, collection processes, and regulatory compliance requirements.

Achieve daily, weekly, and monthly collection targets.

Maintain high standards of customer service while recovering dues.

Required Skills

Strong communication and convincing skills.

Good negotiation and interpersonal abilities.

Problem-solving and conflict-resolution skills.

Basic knowledge of CRM tools and MS Office.

Ability to handle customer escalations with professionalism and empathy.

Target-oriented mindset.

Eligibility

Experience: 1–5 years (preferably in Tele Collections, Loan Collections, BFSI, NBFC, or Customer Service).

Education: 12th Pass or Graduate (depending on employer requirements).

Age: 18–30 years.

Languages:

English + Malayalam (required as per the listing)

Other combinations mentioned: English + Hindi, English + Telugu, or English + Kannada (with sales experience).

Preferred Experience

Personal Loan Collections.

Business Loan Collections.

BFSI/NBFC industry exposure.

Escalation handling and customer retention.

Salary & Benefits

Salary: Up to ₹3.5 LPA.

Additional attractive incentive structure based on collection performance.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.