Telecaller

A telecaller in the construction material industry acts as a vital bridge between manufacturers/distributors and builders, contractors, engineers, and developers. They are responsible for promoting materials (e.g., cement, steel, bricks, tiles, hardware) via telephone, generating leads, and supporting the sales team to achieve targets.Typical Job Responsibilities

• Outbound Sales & Lead Generation: Initiating cold calls to potential clients, including builders, developers, property owners, and contractors to promote construction products.

• Inbound Query Handling: Responding to inquiries about product specifications, pricing, stock availability, and delivery timelines.

• Relationship Management: Building rapport with existing customers (distributors/dealers) to ensure repeat orders.

• Product Knowledge Application: Clearly explaining the features and benefits of various materials to convince clients.

• CRM Management: Maintaining detailed, accurate records of all customer interactions, call outcomes, and lead progress in CRM software.

• Quotation Support: Assisting in creating quotations, following up on them, and coordinating with the logistics/sales team to process orders.

• Target Achievement: Meeting daily, weekly, or monthly KPIs regarding call volume, leads generated, and sales closed.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.