Job Description – International Voice Process Executive
Position
International Voice Process Executive
Company
Indiquer Global Services Pvt. Ltd.
Location
Chennai ( Maduravoyal )– Work From Office
Openings
05 Positions
Job Type
Full-Time | International Voice Process
Role Overview
We are looking for confident and customer-focused International Voice Process Executives to join our global team. The role involves interacting with international customers, understanding their requirements, providing appropriate assistance, and maintaining a professional customer experience.
Key Responsibilities
• Handle inbound and/or outbound international customer calls.
• Communicate with customers professionally in English.
• Understand customer requirements and provide suitable information or assistance.
• Handle customer queries, concerns, and objections effectively.
• Maintain a positive and professional conversation throughout the call.
• Follow the defined call handling process, scripts, and quality standards.
• Accurately record customer information and call details in the system.
• Achieve assigned performance, quality, and productivity targets.
• Follow company policies and client-specific processes.
• Escalate complex issues to the appropriate team when required.
Required Skills
• Excellent English communication skills – Mandatory
• Good verbal communication and active listening skills.
• Good customer-handling skills.
• Confident and professional telephone etiquette.
• Ability to understand and respond to international customers.
• Ability to work in a target-oriented environment.
• Basic computer and system knowledge.
• Sales knowledge or prior sales experience is an added advantage.
Eligibility
• Freshers and experienced candidates can apply.
• Any degree / educational background.
• Candidates with strong English communication skills are preferred.
• Immediate joiners preferred.
Salary & Incentives
• ₹15,000 – ₹20,000 per month
• Salary based on skills and experience
• Performance-based incentives up to ₹10,000
• Night shift allowance applicable for the night shift.
Shift Options
Night Shift: 6:00 PM – 3:00 AM
Work From Office only
What We Offer
• Fixed shift timings
• Night shift allowance
• Performance-based incentives
• Career growth opportunities
• Professional and supportive work environment
• Opportunity to work in an international voice process
Preferred Candidate
We are especially looking for candidates who are:
• Fluent and confident in spoken English
• Comfortable speaking with international customers
• Customer-oriented and patient
• Target-driven and motivated
• Available to join immediately