Telecaller

Job Title: Telecaller – Insurance Sales

Company: ICICI Lombard General Insurance
Location: Chennai
Industry: Insurance
Openings: 15

Job Description

ICICI Lombard, one of India’s leading general insurance companies, is looking for dynamic and motivated Telecallers to join its insurance sales team in Chennai. The role involves contacting potential and existing customers over the phone to promote and sell insurance products, provide information, and support policy conversions. This is an excellent opportunity to work with a well-established brand in the insurance sector and build a stable career.

Key Responsibilities

• Call customers from the database and explain available insurance plans (health, motor, travel, etc.).

• Generate interest and assess customer needs through engaging conversations.

• Clearly communicate product features, eligibility, premium details, and benefits.

• Guide customers through the sales process, including policy selection and documentation.

• Maintain follow-up with interested customers to convert inquiries into successful sales.

• Meet and exceed daily and monthly sales targets.

• Ensure accurate documentation and adherence to KYC and IRDAI guidelines.

• Maintain complete and updated customer records using internal CRM tools.

• Handle confidential data responsibly and maintain customer trust.

• Respond to customer queries and offer assistance with policy-related information.

• Build long-term customer relationships by offering consistent and quality service.

Key Requirements

• Education: Minimum 12th pass (Graduates preferred)

• Experience: 1 to 2 years in telecalling, telesales, or insurance sales (preferred)

• Age Limit: Up to 35 years

• Shift: General Shift – 9:00 AM to 5:00 PM

• Work Mode: Office-based (Chennai location)

Skills Required

• Strong verbal communication and active listening skills

• Ability to convince and handle objections confidently

• Target-driven mindset with excellent sales aptitude

• Basic computer skills and familiarity with CRMs

• Knowledge of insurance products is an added advantage

Compensation & Benefits

• Fixed Salary: ₹17,000 per month

• Incentives: Monthly performance-based incentives

• Benefits Include:

  • PF & ESI

  • Paid training and onboarding

  • Opportunity for internal promotions

  • Supportive team environment

Why Join ICICI Lombard?

• Work with a respected name in the insurance industry

• Transparent sales process and growth-oriented environment

• Learn and grow through structured training and performance feedback

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹17000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., ICICI LOMBARD.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 15 Telecaller at ICICI LOMBARD
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.